Support & FAQ

Find answers to common questions and get help

General Questions

Are the tools really free?

Yes! All tools on PureXio are 100% free with no hidden costs, subscriptions, or usage limits. We believe in providing accessible tools for everyone.

Do I need to create an account?

No account is needed. Simply visit any tool page and start using it immediately. We don't require registration or sign-up.

Is there a file size limit?

The only limit is your browser's memory capacity. For best performance, we recommend keeping files under 50MB for PDF tools and 20MB for image tools.

Privacy & Security

Are my files uploaded to your servers?

No. All processing happens directly in your browser using JavaScript. Your files never leave your device, ensuring complete privacy and security.

Do you track or store my data?

We only use privacy-friendly analytics to track page views. We don't track, store, or have access to any files you process. See our Privacy Policy for details.

Can I use the tools offline?

Once a tool page is loaded, most tools work offline since all processing happens in your browser. However, you need an initial internet connection to load the page.

Technical Questions

Which browsers are supported?

PureXio works on all modern browsers including Chrome, Firefox, Safari, and Edge (latest 2 versions). Some features may not work on older browsers.

Why is processing slow?

Processing speed depends on your device's performance and file size. Large files may take longer. Try using smaller files or a device with better specifications.

I found a bug. How do I report it?

We appreciate bug reports! Please contact us through the email provided in our Imprint page with details about the issue and your browser version.

Tool-Specific Questions

What's the difference between compressing and resizing images?

Compressing reduces file size by optimizing image data while keeping the same dimensions. Resizing changes the actual pixel dimensions of the image.

Can I process multiple files at once?

Some tools support batch processing (like PDF Merge). Check the individual tool page to see if batch processing is available.

What quality settings do you use for compression?

We use optimized settings that balance file size reduction with visual quality. For images, we typically use 80-85% quality for JPEGs.

Still Need Help?

For additional support, please visit our Imprint page for contact information.